Change Cell Phone Number for SRD Grant

The South African Social Security Agency (SASSA) has a database to keep the record of every grant applicant. In the database, SASSA has all the phone numbers and ID numbers of the applicants. They use these details to verify and contact the SASSA beneficiaries. 

If you have lost your phone number or you need to change your phone number for an SRD grant for any reason, you can do it easily.

SASSA uses the applicant’s cell phone number to send an SMS about the SASSA status check details. So you need to keep your phone number active to receive the grant-related updates. 

For your convenience, I have explained all the methods to change your SASSA phone number. 

Whether you need to add a new phone number without an application ID or without OTP, you can do it with the help of these easy-to-follow steps.

How to Change SRD Phone Number Without SASSA Application ID Online?

So you have forgotten your SASSA grant application ID? Now you need to change your SRD phone number but it requires your application ID, right? Don’t be anxious as you can change your SRD cellphone number without your application ID.

Just bookmark this page and follow the steps carefully.

Step 1: Retrieve Your Application ID

First, we will retrieve your SASSA SRD grant application ID or reference number. For this purpose, you have to follow these steps:

1. Go to https://srd-sassagov.co.za which is our website for the SRD status check.
2. Now enter your old phone number that you have lost or want to change.
3. Provide the South African ID number in the second box.
4. Tap on the “Check SRD SASSA Status” labeled button.
5. You will get a pop-up dialogue where you can find your application ID at the top of the page.
6. Note down this application ID as we will need it for the further steps.

Step 2: Visit Srd.sassa.gov.za Portal for Applicants

You need to visit the SASSA portal for SRD applicants where they can update, change, or add their details like banking details, cell phone numbers, or legal names.

1. Open the srd.sassa.gov.za and proceed to the “South African ID Holders” section.
2. Now you will be on the next page “https://srd.sassa.gov.za/sc19/contact”. Here you can change your phone number.
3. You need to enter the following details:
   1. 13-digit South African identity number
   2. 6-digit Application ID (AppID)
4. Now submit the details to get an OTP from SASSA.
5. Provide the OTP and add the new phone number that you want to change.

Note: You can only submit one request in 24 hours.

How to SASSA Change Phone Number on WhatsApp?

Another method for requesting to change the SRD phone number is to use the WhatsApp application.

1. Add the SASSA WhatsApp number in your phone’s contacts “0600 123 456”.
2. Open the app and start a chat with SASSA on your WhatsApp.
3. Send a message like “Hi or Hello” to start the chat.
4. Now send your query “Change Phone Number” in the chat.
5. You will get a response from SASSA to provide your application ID and phone number so enter the details.
6. You will get a link from SASSA where you can update or change your phone number.

How Do I Change My SRD Phone Number Without OTP?

SASSA sends an OTP (one-time password or passcode) every time you try to change your phone number or banking details. This is very necessary as it confirms the personal verification of the applicant.

However, if you do not have access to your phone number to obtain the OTP, you can visit the SASSA office in person and ask them to change your phone number without an OTP.

You need to provide your South African ID card and your SASSA application ID to them and they will help you change your mobile number for the SRD grant.

F.A.Q

What should I do if I lose my SRD phone number?

You can update your new phone number to the SASASSA grant database with the help of this guide.

How do I change my SASSA phone number on my R350 grant forum?

You must visit the SASSA application form online at srd.sassa.gov.za, enter your new mobile number there, and verify it via OTP.

Can I update my mobile number on the call?

No, you can not use the SASSA helpline to update your mobile number.

How do you update a mobile number without a beneficiary’s application ID?

To do this, you need to retrieve your application ID from the SRD portal. You can check your SRD status and retrieve your application ID from there.

Can I also change my banking details for the SRD grant?

Yes, you can change your old banking details on the SASSA SRD portal.