SASSA Office Schedule for 2025

Check the SASSA office schedule for 2025. Get to know what are the working hours for all SASSA offices in South Africa. If you need to know where all the SASSA offices are located then read our page SASSA offices and find out.

This article contains the complete SASSA office timings for the 2025 fiscal year. You can plan your office visits with the help of this page.

SASSA Working Hours and Days for 2025

Working Days	Opening Hours	Closing Hours
Monday to Friday	7:30 AM – 8:00 AM	4:30 PM – 5:00 PM
Saturday & Sunday	Close	Close

SASSA Holidays for 2025

Below is the list of all the SASSA holidays for 2025.

Holiday Dates	Holiday Names
1 January 2025	New Year’s Day
21 March 2025	Human Rights Day
29 March 2025	Good Friday
31 March 2025	Easter Sunday
1 April 2025	Family Day
27 April 2025	Freedom Day
1 May 2025	Workers’ Day
29 May 2025	General Elections
16 June 2025	Youth Day
17 June 2025	Youth Day Observed
9 August 2025	National Women’s Day
24 September 2025	Heritage Day
16 December 2025	Day of Reconciliation
25 December 2025	Christmas Day
26 December 2025	Day of Goodwill

What Are the SASSA Working Hours on Friday?

The SASSA working hours on Friday are between 7:30 AM – 8:00 AM to 4:30 PM – 5:00 PM. These are the working hours when you can visit the SASSA office. Also, the offices are closed for Saturday and Sunday.

How to Take Help from the SASSA Office?

If you need assistance from the South African Social Security Agency (SASSA) office, follow these steps to ensure a smooth and efficient visit:

1. Locate Your Nearest SASSA Office

• Visit the official SASSA website or check our SASSA offices page to find the nearest branch.
• You can also call the SASSA toll-free helpline at 0800 60 10 11 to get the address of your local office.

2. Check SASSA Office Hours

• SASSA offices operate Monday to Friday from 7:30 AM – 8:00 AM to 4:30 PM – 5:00 PM.
• Offices remain closed on weekends and public holidays.

3. Prepare Required Documents

Before visiting, make sure you carry the necessary documents based on your query. Some common documents include:

• South African ID (or birth certificate for children’s grants)
• Proof of income or unemployment (if applicable)
• Banking details (for grant payments)
• Medical reports (for disability grants)
• Proof of residence

4. Visit the SASSA Office

• Arrive early to avoid long queues.
• Follow COVID-19 safety protocols, if applicable.
• Take a ticket and wait for your turn at the service counter.

5. Request Assistance Based on Your Needs

SASSA offices offer help with various services, such as:

• Applying for Social Grants (Old Age Grant, Child Support Grant, Disability Grant, etc.)
• Checking the Status of Your Grant Application
• Updating Banking Details
• Filing an Appeal for a Declined Grant
• Reporting Lost or Stolen Grant Cards
• General Inquiries Related to Payments and Grants

6. Alternative Ways to Get Help

If you cannot visit the office, you can:

• Call the SASSA Helpline: 0800 60 10 11
• Email SASSA Support: info@sassa.gov.za
• Use WhatsApp: Send “SASSA” to 082 046 8553
• Check Online: Visit srd.sassa.gov.za

How to Collect SASSA Payments During The Rush Hours at SASSA Offices?

SASSA offices often experience long queues and heavy crowds, especially on payment days. To avoid delays and make your experience smoother, follow these steps:

1. Plan Your Visit on Less Crowded Days

• SASSA payments are released on specific dates each month. Avoid going on the exact payment day as offices tend to be overcrowded.
• Try to visit a day or two after the payment date to avoid the rush.
• Mid-week days (Tuesday to Thursday) are generally less crowded compared to Mondays and Fridays.

2. Arrive Early at the SASSA Office

• SASSA offices open between 7:30 AM – 8:00 AM, so arriving early can help you secure a better spot in the queue.
• The earlier you arrive, the quicker you’ll be served.

3. Carry All Required Documents

To avoid delays, bring all the necessary documents, including:

• Your South African ID or SASSA card
• Proof of payment notification (SMS or printout)
• Any supporting documents if required for verification

4. Use Alternative Payment Methods

Instead of collecting cash at the SASSA office, consider other options:

• Withdraw from an ATM: If your grant is deposited into a bank account, you can withdraw money from any ATM.
• Use Retail Stores: You can collect payments from major supermarkets like Pick n Pay, Shoprite, Boxer, and Checkers.
• Mobile Money Transfers: If you have set up mobile banking, you can transfer and withdraw money from selected retailers.

5. Follow Queue Guidelines and Stay Patient

• Look for priority queues for the elderly, disabled individuals, and pregnant women.
• If the office is extremely crowded, consider returning later in the day when the queue gets shorter.
• Bring water and a snack in case you have to wait for a long time.

6. Stay Alert for Scammers and Fraudsters

• Do not share your personal details with strangers.
• Avoid individuals offering to “help” you for a fee.
• Report any suspicious activity to the SASSA office staff or police.

F.A.Q

What time does the SASSA office open and close?

SASSA offices open between 7:30 AM – 8:00 AM and close between 4:30 PM – 5:00 PM, Monday to Friday. They are closed on weekends and public holidays.

Can I visit the SASSA office on a Saturday or Sunday?

No, all SASSA offices remain closed on Saturdays and Sundays. You can visit during weekdays only.

How can I contact SASSA if I can’t visit the office?

You can call the SASSA helpline at 0800 60 10 11, send an email to info@sassa.gov.za, or visit srd.sassa.gov.za.

What documents do I need to apply for a grant at the SASSA office?

You need your South African ID, proof of income or unemployment, proof of residence, and other required documents based on the grant type.

Can I check my SASSA grant status without going to the office?

Yes, you can check your grant status online at srd.sassa.gov.za, via WhatsApp at 082 046 8553, or by calling the helpline.

How do I update my banking details for SASSA payments?

Visit the SASSA office with your ID and new banking details or update them online at srd.sassa.gov.za.