SASSA Status Failed Due to Identity Verification Failed
When my friend Loca faced the issue of “SASSA status failed due to identity verification failed,” he felt understandably worried. I supported him through this challenge and encouraged him to overcome his concerns. Go to the SASSA status check page to know if your status is also failed.
The key step in resolving this situation was submitting an SRD reconsideration appeal application to the Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA).
If you’re experiencing the same issue, this article will guide you through the process of addressing the status of Identity Verification Failed.
My team and I have put together detailed information to help you navigate this challenge and find a solution. Make sure to read on for the steps you need to take.
What Does It Mean “Identity Verification Failed” Status?
When you encounter the “Identity Verification Failed” status in your SASSA application, it indicates that the system has detected a discrepancy between the details you provided in your SRD grant application and the information available in the Department of Home Affairs (DHA) database. This mismatch prevents your application from being processed successfully.
Here’s a detailed explanation of why this happens and what it means for you:
What Does “Identity Verification Failed” Mean?
The “Identity Verification Failed” status means that the SASSA system could not match the details you submitted with the records held by the DHA. This verification process is important as it ensures that the information provided by applicants is accurate and aligns with the official records.
Common Reasons for Identity Verification Failure:
Data Mismatch: One of the most common reasons is a mismatch between the details you entered and the data in the DHA database. For instance, if you wrote your name as “Loca” but it was mistakenly typed as “Locs” in the application form, the system would flag this as an error, leading to a failed status.
Incorrect Details: Errors can also occur with other personal information, such as your surname, date of birth, or ID number. If any of these details do not match the records in the DHA database, your application will face issues.
Typographical Errors: Simple typing errors when filling out the application form can cause discrepancies. For example, missing letters, incorrect spelling, or transposed numbers can result in a failed verification.
Outdated Information: If your personal information has changed but your records with DHA have not been updated, this can lead to mismatches. For instance, if you recently changed your surname or updated your ID details but did not inform DHA, the discrepancy could cause your application to fail.
Incomplete Records: In some cases, the DHA records might be incomplete or incorrect. If there are errors or missing information in the DHA database itself, it can impact your application.
What Should You Do?
Understanding the reason for the “Identity Verification Failed” status is the first step toward resolving it. If you believe that the discrepancy is due to an error on your part, or if there are issues with your records at the DHA, you will need to correct these issues.
Submit SASSA Reconsideration Appeal to ITSAA
Submit the appeal application for reconsideration after correcting all of your identity details. Just visit the Department of Social Development Independent Tribunal web portal to appeal.
Contact Officials
You need to contact SASSA or the DHA to address the specific problem. You may need to provide additional documentation or correct your details to ensure they align with the DHA records.
Contact SASSA
Here is the South African Social Security Agency (SASSA) contact information.
- Website: https://www.sassa.gov.za
- Email: [email protected]
- Phone: 012 400 2000
- Toll-free: 080 060 1011
- Postal Address: Private Bag X55662, ARCADIA, 0083
- Street Address: SASSA House, 501 Prodinsa Building, cnr Steve Biko and Pretorius Street, PRETORIA
- Fax: 012 400 2257
Contact DHA
You can use these contact details to make contact with the Department of Home Affairs.
- Head Quarter Address: Pretoria, Gauteng, South Africa
- Phone: 0800 60 11 90
- Email: [email protected]
Contact ITSAA
Here is the contact information for the Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA).
- Address: Private Bag x 901, Pretoria, 0001
- Phone: 012 312 7727
- Email: [email protected]
- Fax: 086 216 371/086 534 3124