What Does “Application Documents Outstanding” Mean?

If you are facing the status “Application Documents Outstanding” for your SRD grant application, you need to submit your missing documents as soon as possible.

The status means that SASSA has reviewed your application but there is an issue of outstanding documents. It means your documents are not complete to pass the SASSA means test and application approval as well.

In this post, you will learn how to rectify this situation with a step-by-step guide. Go to our SASSA status check page and get your application status now.

What Does “Application Documents Outstanding” Mean?

The meaning behind the statement “Application Documents Outstanding” is:

“The official SASSA team has received and checked your application. However, there is a missing one or more documents in your application”.

Now you will receive an SMS or email from SASSA that will inform you about the exact missing document. Once you receive the SMS, you have to submit the document immediately.

What Documents Are Required for the SASSA SRD Grant?

1. Your Identification Document

• South African ID: A valid South African identity document or smart ID card is mandatory for citizens applying for the grant.
• For Non-Citizens:
  • Asylum Seeker Permit: A document issued under Section 22 of the Refugees Act.
  • Special Permit Holders: Those holding special permits, such as the Zimbabwean Special Dispensation Permit.
  • Permanent Resident Permit: Individuals with permanent residency status in South Africa need to provide their residency documentation.
  • Passport Number (if applicable): For foreign nationals not covered by the above permits.

2. Bank Statement (Last 3 Months)

Applicants are required to submit their most recent bank statements covering at least three months. This document helps SASSA assess the applicant’s financial status to verify eligibility.

3. Sworn Statement on an Attested Affidavit

An affidavit must be signed and attested in front of a commissioner of oaths. The affidavit should clearly outline your financial and employment status, including the fact that you are currently unemployed or have no stable source of income.

4. Proof of Income/Unemployment

Applicants must provide evidence supporting their claim of unemployment or low income:

• For the Unemployed:
  • A letter confirming termination of employment or retrenchment.
  • A UIF (Unemployment Insurance Fund) claim rejection letter, if applicable.
• For Those Earning Below the Means Threshold:
  • Any documentation, such as a salary slip, demonstrating that income falls below the threshold.

5. A Passed Means Test

The means test is used to evaluate whether an individual qualifies for the grant based on financial criteria. To pass this test:

• Income Verification: Applicants need to prove that they have no alternative financial support or that their total monthly income is below the required threshold.
• Bank Records Review: This involves SASSA reviewing bank accounts to ensure the applicant does not have significant savings or regular income inflows.

Important Notes:

• Digital Submissions: All of these documents should be uploaded online when applying through the SASSA website or via the WhatsApp and GovChat platforms.
• Verification Process: SASSA reserves the right to cross-check all submitted documents and may request additional information if necessary.
• Consistency: Ensure that the information across all documents is accurate and matches the details you provide in your application form.

How to Re/Submission Outstanding Document/s?

Step 1: Visit the Official SASSA SRD Grant Website

1. Open your web browser and go to the official SASSA SRD grant website: srd.sassa.gov.za.
2. Ensure you have a stable internet connection and access to all the required documents.

Step 2: Access the “Update Application” Option

1. On the homepage, locate the “Update Application” option.
2. This is typically found in the upper-right dropdown menu of the website.
3. Click on the option to proceed.

Step 3: Verify Your Identity

1. Enter your South African ID number into the required field.
2. Provide the mobile number that is linked to your SRD grant application.
3. Click “Submit” to verify your identity.
4. You will receive a One-Time PIN (OTP) on your mobile number. Enter the OTP when prompted to complete the verification process.

Step 4: Upload the Required Document/s

1. After successful verification, you will be directed to the document upload section.
2. Carefully review the list of outstanding documents that SASSA has requested.
3. Prepare the documents in the specified format (e.g., PDF, JPEG, or PNG) and ensure the file size complies with the guidelines provided.
4. Click the “Upload” button next to each required document, select the appropriate file from your device, and upload it.
5. Double-check that all uploaded files are correct and legible.

Step 5: Submit Your Updated Application

1. Once all the necessary documents are uploaded, click the “Submit” button.
2. You will receive a confirmation message on the screen indicating that your documents have been successfully submitted.
3. SASSA may also send a confirmation SMS to your registered mobile number for your records.

Important Tips for Successful Submission:

• Document Accuracy: Ensure all documents are clear, authentic, and match the details in your application.
• Timeliness: Submit the documents within the deadline provided by SASSA to avoid delays in processing your grant application.
• Double-Check Details: Make sure the information entered (e.g., ID number, mobile number) matches what you used during your initial application.
• Save Proof: Take a screenshot or save any confirmation messages/emails for future reference.